If you are looking for general festival information, don’t hesitate to contact us at firstname.lastname@example.org.
Macs: You can watch content on Intel-based Macs running macOS 10.12 or higher.
PCs: You can watch content on PCs running Windows 7 or higher.
You can watch content using Safari on iOS 11.2 or later.
You can watch content using Chrome on Android 6.0 or later.
Google Chrome – Mac/OSX, Windows, Android – 69+
Mozilla Firefox – Mac/OSX, Windows – 58+
Safari – Mac/OSX, iOS – 10+
Opera – Mac/OSX, Windows – 67+
There are a few options available for watching from your TV. We recommend heading to the virtual festival and watching some film trailers to test out your planned setup before the festival begins on October 8th. Here’s how to watch a program on our virtual platform:
Below are some ways to try connecting your device to your TV. Keep in mind that the most foolproof way to watch films will be from a computer with the most up-to-date browser and operating system.
* available only for Apple TV models Generation 4 and higher
* The Eventive app for Roku is in Beta version and changes may be made to the app at any point.
Need more help? Here’s a step-by-step guide on how to use AirPlay.
Stream directly from a tab in the Chrome internet browser to a TV connected to a Chromecast device from your Mac or PC computer. Note: At this time, Chromecast is not available to cast from Apple iOS devices, like the iPhone and iPad. Once your Chromecast is set up you can stream directly from your computer.
Need more help? Here’s a guide on how to use Chromecast from your computer.
If a film or presentation has a live component, it will have a green banner on it that says Live Event. Click on the film or presentation to see the time and date of the live event. Once you are in the virtual festival you will find these programs in the Live Streams section.
Live Events will not be available to watch from the Apple TV or Roku apps.
In order to participate in the Q&A during a live event, you will need to watch from a computer to use the chat feature within the player. You can also watch live events from a tablet or smartphone, however, these devices will have limited functionality in the chat.
Here’s a list of solutions for various devices that should help fix playback issues.
Eventive automatically emails your pass confirmation to your email with the subject Pass order confirmation – Reel Q 2020. If you did not receive it, please check your email spam folder. If the email is not in your spam folder, then try logging in with your email address to access Reel Q’s virtual festival at watch.eventive.org/reelq. If you still are having trouble, contact us.
If you don’t remember your password, you can reset it here. Once you’ve reset your password, head back to the virtual festival and try logging in again. If you are still having trouble accessing your account, don’t hesitate to contact us.
No. Pay special attention to film descriptions; some films delve into challenging content and the description will help you make a decision based on your household.
No. All films, with the exception of our screening of Rehabilitation of the Hill on October 9th, are geo-blocked to Pennsylvania. You must be using an internet connection with a Pennsylvania IP address.
Feature films are broken into three viewing times:
Please note, all shorts programs are available beginning Friday October 9 at 10:00 am EST until Saturday October 17th at 8:00 pm EST.
Once you click Play a film program, you have a select time to watch it. This is to prevent users from sharing login information. If you would like to invite a friend or family member to watch a program, please encourage them to purchase a pass or buy a one-time screening ticket for $10. After you’ve started watching a program, you will see an indication of how much time is left to finish the screening.
If you would like to purchase a $10 ticket to an individual program, head to the virtual festival by visiting watch.eventive.org/reelq. Here you can browse through all of the available programs. Purchase your ticket by selecting Unlock and then enter your email address to create an account. You will then be prompted to enter your credit card information to complete the purchase of your ticket.
You can create a watch list using the My Content Library feature in the virtual festival. Add content to your library by unlocking the films that you would like to watch within the player.
Note: Do not click “Watch Now” (or press play) until you are ready to watch the film. Once you press Watch Now, you have a set time to watch the program.
No. At this time, streaming the festival using Amazon products (FireStick, FireCube, Kindle, etc.) is not available. The Roku Beta channel is available.
We have had success streaming with the browsers listed above. If you are trying to access a film program and receive an error message, clear your browser history, then close and restart your browser.
Please confirm that you are logged in with the same email address or Facebook login you used to purchase your pass. You can login using the login link at the upper right corner of the screen, or if you are not logged in at all you’ll be prompted to login after clicking “Unlock Now.”
The quality of the image depends on a few factors: